what glowbug sees, and what it forgets

at a glance

screen: one screenshot, only while you hold your key or tap ask. it never watches in between.
phone version: only the photo you take or pick, only when you ask.
stored: nothing from your screen or mic. screenshots, photos and voice go to the ai provider only to answer you, and we don't keep them.
conversation: the question and answer text stays in server memory for up to 10 minutes so you can ask a follow-up. then it's gone.
keystrokes: never recorded, stored or sent. the app only checks whether your shortcut is held.
training: we don't train ai with your data, and our ai providers' api terms don't allow them to either.
clicking: never. it points, circles and draws. you do all the clicking and typing.
servers: tokyo, japan. everything travels encrypted (tls).
ads and tracking: no ads, no analytics, no tracking cookies. we don't sell or share your data.
error reports: the error message, app version and system only. never your screen, your voice or what you said or typed.
your account: download everything we hold about you, or delete your account, any time from account settings. deletion is immediate.
certifications: no soc 2 or iso 27001 yet. we'll update this line when that changes.

who processes data for us

company	country	what it gets	why
Anthropic	USA	the screenshot or photo, and the question and answer text	writes the answer and works out where to point
OpenAI	USA	your voice and the answer text	turns your voice into text and reads the answer out loud
Fly.io	USA (our servers are in Tokyo, Japan)	account, device, usage counts and saved guides	runs our servers and stores account data
Cloudflare	USA (global network)	ip address, request data, bot-check signals	delivers the website and protects it from attacks and bots
Resend	USA	your email address	sends sign-in codes and gift links
Google (Gemini)	USA	the screenshot, voice and question and answer text, only during an outage of the main providers	backup answers so glowbug keeps working
xAI	USA	the screenshot or photo and question text, only when the main ai provider fails	backup answers, only if we've switched it on

payments are handled by paddle, or by portone and its partner payment companies in korea, not by us. for korean card payments we keep only the card issuer, the last 4 digits and the payment record. answers come from ai and can be wrong, so double-check anything you can't undo. questions about your data: [email protected] privacy

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