small business ownerswhat you might ask, and what glowbug does
how do i send an invoice to this customer?
points at the menu in your accounting software, then at each field, then at the send button. you fill it in and send it.where do i change shipping rates?
walks you through your store's admin, pointing at each menu until you reach the shipping settings.where do i download last quarter's sales?
finds the reports tab in your dashboard and draws a box around the export button.what does this box on the tax form mean?
explains the field in plain words and circles the one you're on. it never submits anything.how do i add a discount code?
points at the discounts menu and labels each setting before you save.research three payroll tools for me
say “agent” and the job: it researches in the background and leaves a written comparison while you keep working.
why not just use chatgpt?
a chatbot can explain what a setting does. it can't see that your store's admin moved that menu last month. glowbug looks at your screen and points at where it is now.
it never types passwords, bank details or codes, and never presses pay, send or submit. you stay in control of the money; glowbug just shows you the way.
guides for you
questions
does it know quickbooks and turbotax?
it works with anything on your screen, and knows popular tools like quickbooks and turbotax. it can still be wrong, so check numbers before you file or pay.
can my staff use it?
pro covers 2 computers and max covers 3. you can also save any walkthrough as a guide link, so staff can replay the steps on their own screen.
can it do my bookkeeping?
no. it shows you where and how, and you enter the numbers. for research or write-ups, say “agent”.
is it safe on my bank or payment dashboard?
it never asks for or types passwords, card numbers or codes, and never confirms a payment. double-check amounts and recipients yourself.